WNS Denali partners with SMBC to digitize shopping


Alpar Kamber is responsible for the business unit of WNS Denalithe global business process management company he founded in 2008 and is now under the umbrella of WNS Global Services. WNS Denali is a leading sourcing solutions company that provides sourcing, strategic sourcing and supply chain services to more than 90,1000 global companies and offers consulting services, from source contract execution, procurement operations, market intelligence, capacity enablement and digital solutions and services to procurement professionals. .

His field is notoriously fast-evolving and critical, Kamber points out. “We are faced with high inflation, the need to reduce costs, and the concerns and constraints of maintaining customer business strategies while managing sources of supply. We help our customers build more robust supply ecosystems, taking full advantage of them at every stage. »

Banking and financial services is a key area for WNS Denali, where the conversation typically begins with a discussion of the customer’s level of maturity in their sourcing journey, the current state of their organization, and the direction they want to go. during the forecast period. This is how the relationship with Sumitomo-Mitsui Banking Corporation (SMBC) started. “SMBC is a great example of the value we can bring. They are in the midst of a digital transformation and are implementing a platform that will enable and bring more efficiency to purchases. Technology plays an important role in this process, but technology change requires a significant change management program to ensure the platform is configured correctly and properly wired to achieve the desired results while facilitating decision making at the within the company, performing supplier due diligence, and making better decisions about suppliers and clearer contracts.

“So we are working with SMBC to enable the digitization of their contracts and help them onboard suppliers with maximum efficiency. Also, we have set up a helpdesk: there is also a lot of transactional work. Although you want to automate as much as possible, you still need to put human controls in place to make sure you can handle exceptions!

This is the first phase of enabling digital and transactional purchasing at SMBC. The next step is efficiency: “Strategic thinking around category management, making decisions about which vendors to work with, considering pricing and innovation trends, matching the best vendors with business requirements and valuing its third-party vendor resources – these are among the key considerations with which WNS Denali helps SMBC on its digital journey.

Digital procurement is about turning data into insights, and WNS Denali creates solutions where data can drive predictive insights so vital in today’s fluctuating environment. It provides an innovative platform to address the issue of talent turnover and associated knowledge loss. “As talent comes out, they also come out with the knowledge and expertise they have acquired over the years working for your company. One of the platforms we are building is called KnowledgeTRAC. It captures, classifies and retains knowledge as it is learned. The next person who arrives can acquire knowledge acquired over the years and does not start from scratch! »

Finally, Kamber insists on the centrality of purchasing for the company. “The ecosystem leverages technology to combine all of the company’s line of business stakeholders, all of its external and internal vendors, and other third-party carriers. Procurement sits in the middle, ensuring that information flows smoothly between these different stakeholders. That’s what we mean by procurement ecosystem: you have to think about all these different players and how they interact with each other to create value. When I speak to our customers, current or potential, I discuss the part of this ecosystem that is broken or needs attention today. Let’s focus on that first, and then we’ll move on to the big picture.

At the top of most of his client’s concerns right now are cost and talent. Both of these challenges threaten supply chain viability in ways that WNS Denali’s services and technology can significantly mitigate.

Read Sumitomo Mitsui Banking Corporation’s digital report HERE.

Previous gifts: experts point to a risk for the economy if gifts are distributed without any control
Next Form 8.5 (EPT/RI) - Lamprell plc