AUSTIN, TX, February 14, 2022 /PRNewswire/ — To help organizations increase the efficiency and value of their global supply chains, Oracle today announced new logistics management capabilities within Oracle Fusion Cloud Supply Chain & Manufacturing (SCM ). Updates to Oracle Fusion Cloud Transportation Management and Oracle Fusion Cloud Global Trade Management can help organizations reduce cost and risk, improve customer experience, and become more resilient to business disruptions.
The unpredictability of the past two years has created major logistics-related challenges for organizations as they deal with large fluctuations in supply and demand and major disruptions to their distribution networks. This has led to increased logistics costs and has also impacted organizations’ relationships with customers. In fact, a recent Oracle survey found that 87% of people have been negatively affected by supply chain issues in the past year.
“Western Digital has several manufacturing sites in the United States and Asia, handling over half a million shipments each year. Our supply chain ecosystem is extremely complex, with multiple end markets each having unique service needs, and the disruptive events of the past two years have added to this complexity on an exponential scale,” said Joseph Hodges, Director of Logistics Center of Excellence, Western Digital. “With Oracle Transportation Management as our foundation, we were able to streamline logistics processes and customer support, quickly achieving significant results, including reduced costs and service disruptions through the expansion of our partner base, implementing on-demand spot bidding and dynamically changing modes while operating with 90% contactless automation over the past fiscal year.In addition, Oracle Transportation Management’s built-in machine learning capabilities have helped improve ETA accuracy from 64% to 93%, which is invaluable in terms of improving the customer experience.”
Oracle Transportation Management and Oracle Global Trade Management are constantly innovating to help organizations meet logistics management challenges. Below are details of the new features, which will help customers improve order fulfillment accuracy, reduce logistics costs, improve customer experience and manage risks associated with unforeseen changes in their supply chains:
- Intelligent Transit Time Predictions: A new machine-learning algorithm in Oracle Transportation Management will allow users to assess the potential impact of macro-level disruptions (including severe weather or airport delays) and network-level disruptions (such as labor and capacity shortages). This can help customers more accurately predict delivery times and reduce costs associated with delays, expedited shipments, and additional safety stock.
- Improved shipping capabilities: Supply chain managers can simplify and automate transportation processes for shipments. New features include automated spot auctions and the ability to combine and track multiple shipments in Oracle Transportation Management, and automated global trade analysis on trade agreements in Oracle Global Trade Management. By automating and simplifying these previously manual processes, the new features can help customers reduce human error, transportation costs and shipping delays.
- Multilingual digital assistant: The real-time, multilingual response capabilities of Oracle Logistics Digital Assistant, a key feature of Oracle Transportation Management and Oracle Global Trade Management, enable organizations to deliver faster, more accurate information and standardize responses to requests in the mother tongue of their customers. By delivering high-quality, global customer service without the need for additional IT resources, organizations are able to reduce operational costs and respond quickly to customers regardless of location or language.
- Advanced Global Transportation and Trade Analytics: New advanced analytics capabilities allow customers to quickly access, analyze and interpret highly accurate global transportation and trade data. This leads to increased cost savings, improved logistics planning and more informed business decisions.
“While the volatile business environment of the past two years will continue to shape supply chain strategies, the precise management of crucial transportation and shipping functions will always remain a top priority for our customers,” said Derek Gittoes, vice president of supply chain management product strategy, Oracle. “The new features of Oracle Transportation Management and Oracle Global Trade Management provide a dual benefit, as they help customers streamline their logistics operations while minimizing the associated risks. With these features, we underscore our commitment to continuous innovation and help our customers navigate today’s business landscape to continue growing their businesses. »
Oracle’s logistics solutions, including Oracle Transportation Management, Oracle Global Trade Management, and Oracle Fusion Cloud Warehouse Management, help customers manage sustainable transportation, global trade, and distribution processes. As a result, customers can maximize flawless order fulfillment and minimize logistics costs while dealing with business disruptions.
For more information about Oracle Cloud SCM and Oracle’s logistics offerings, visit www.oracle.com/scm or the Oracle Supply Chain Management blog.
Oracle offers integrated application suites and a secure, self-contained infrastructure in Oracle Cloud. For more information about Oracle (NYSE: ORCL), visit oracle.com.
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